hyph Privacy Policy — How We Handle Your Personal Information

1. Introduction and Scope

This Privacy Policy applies to all users of the hyph platform — accessible at hyph.vu — including the website, the mobile app available at /download, and all related services. hyph is directed at players located in the Philippines, and this policy reflects our obligations to handle personal data responsibly under applicable data protection law.

By registering an account and using hyph, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described here. If you do not agree, you should not create an account or continue using the platform.

This policy should be read alongside the Terms & Conditions, which govern your overall use of hyph.

2. Information We Collect

hyph collects personal information in several ways — through the registration and verification process, through your activity on the platform, and automatically through your device and browser when you use the site or app.

Information you provide directly:

• Full name, date of birth, and contact details (email address and mobile number) submitted during registration.
• Government-issued ID documents submitted for identity verification (KYC), such as a Philippine National ID, passport, or driver's licence.
• Payment information sufficient to process deposits and withdrawals — specifically details of your registered Philippine bank account or e-wallet. Full financial account credentials are never stored on hyph systems.
• Communications you send to hyph support — including chat messages, emails, and any attachments submitted as part of a support request.

Information collected automatically:

• Device identifiers, operating system, browser type, and screen resolution.
• IP address and approximate geographic location (used for fraud detection and eligibility verification).
• Session activity — including pages visited, games played, bets placed, and time spent on the platform.
• Cookie and similar tracking data — detailed further in the Cookies section below.

3. How We Use Your Information

The personal data hyph collects is used for the following purposes:

• Account creation and management — to create and maintain your account, process your registration, and provide access to all platform features.
• Identity verification (KYC) — to confirm your age and identity as required by anti-money laundering obligations and to ensure only eligible individuals access real-money gaming.
• Processing transactions — to handle deposits and withdrawals in ₱ PHP accurately and securely.
• Security and fraud prevention — to detect and prevent unauthorised access, suspicious activity, and potential financial crime.
• Platform improvement — to understand how players interact with the platform and identify areas for improvement in performance, design, and game selection.
• Customer support — to respond to your queries, resolve disputes, and manage your account on request.
• Responsible gaming — to monitor for patterns associated with problem gambling and apply appropriate safeguards where needed, consistent with our Responsible Gaming commitments.
• Legal compliance — to meet obligations imposed by applicable Philippine law, including financial reporting and record-keeping requirements.

4. Sharing Your Information

hyph does not sell your personal information to third parties. However, there are circumstances where your data may be shared with trusted parties in order to operate the platform and fulfil legal obligations:

• Payment processors — Philippine banking and e-wallet payment partners involved in processing your deposits and withdrawals. These partners are required to handle your data in accordance with their own data protection obligations.
• Identity verification providers — third-party KYC services used to verify government-issued ID documents. Data shared with these providers is limited to what is strictly necessary for the verification task.
• Technology and infrastructure providers — service providers that support the operation of the platform (cloud hosting, security services, analytics). These providers access data only under contractual confidentiality obligations and may not use it for their own purposes.
• Regulatory and law enforcement authorities — where required by applicable Philippine law or a lawful order from a competent authority, hyph may disclose personal data as required.

5. Summary of Data Collected and Purpose

6. Data Security

hyph implements technical and organisational measures designed to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive data, including identity documents.
• OTP (one-time password) login verification to prevent unauthorised account access.
• Access controls that restrict which staff members can view sensitive account data.
• Regular security reviews and monitoring for suspicious activity.

While hyph takes reasonable steps to protect your data, no online system can guarantee absolute security. You are responsible for keeping your own account credentials — particularly your password — confidential. If you believe your account has been compromised, contact hyph support immediately.

7. Cookies and Similar Technologies

hyph uses cookies — small text files stored on your device — to make the platform function correctly and to understand how players use it. The types of cookies used on hyph are:

• Session cookies: These keep you logged in during a browsing session and are deleted when you close your browser. Without them, you would need to log in again on every page.
• Preference cookies: These remember settings you have chosen — such as display preferences — so you don't need to reconfigure them each visit.
• Analytics cookies: These collect anonymised data about how the platform is used — which pages are visited most, how long sessions last, and where users drop off. This helps us improve the platform over time.

hyph does not use cookies for cross-site advertising or to build profiles for sale to ad networks. You can manage or disable cookies through your browser settings, though doing so may affect how certain parts of the platform function.

8. Your Data Rights

As a hyph player in the Philippines, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the hyph support team at [email protected].

• Right to access: You can request a copy of the personal data hyph holds about you and information about how it is being used.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to deletion: In certain circumstances, you may request the deletion of your personal data. Note that we may be required to retain some data for legal and compliance reasons even after an account is closed.
• Right to restrict processing: You may request that hyph restrict how your data is used in specific circumstances, such as while a correction request is being processed.
• Right to data portability: You may request a copy of data you have provided to hyph in a commonly used, machine-readable format.
• Right to object: You may object to processing of your data for certain purposes, including direct marketing where applicable.

Requests are typically processed within 30 days. Identity verification may be required before a request can be fulfilled to ensure we're releasing or acting on data for the correct person.

9. Data Retention

hyph retains personal data for as long as your account is active and for a period thereafter as required by applicable law — particularly financial record-keeping and anti-money laundering obligations. The specific retention period for each data category depends on the type of data and the legal basis for retaining it.

When the applicable retention period has passed and there is no longer a lawful basis for holding your data, it is securely deleted or irreversibly anonymised. You may request information about retention periods for specific categories of data by contacting support.

10. Changes to This Privacy Policy

hyph may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable law, or in data handling practices. The date at the top of this page shows when the most recent update was made.

When significant changes are made, registered players will be notified through their account or via the contact details on their profile. Continued use of the platform after a policy update constitutes acceptance of the revised terms. If you do not agree with a revised policy, you should contact support to discuss closing your account.